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NEXT Insurance (https://www.nextinsurance.com/) is a fast-growing digital insurance provider designed specifically for small businesses. Known for its use of artificial intelligence, NEXT streamlines the application process—making it possible to get covered in minutes. In this review, we’ll explore NEXT’s coverage options, pricing, reviews, and whether it’s the right choice for your business in 2025.
Also, NEXT has been regarded as a trendsetter and tech sector disruptor by Forbes and other sources. That’s why you should put your faith in NEXT. In this blog, we’ll review NEXT, and explore its different services.
Pros and Cons of NEXT Insurance
Pros
- Fast and fully online application process
- Instant Certificates of Insurance (COI) available 24/7
- Affordable rates – general liability starts at $19/month
- AI-powered underwriting with quick approval
- Wide range of coverage for 1,300+ professions
- Mobile app available for managing policies
- Bundle discounts (up to 10%) when combining policies
- Trusted by 500,000+ small businesses
Cons
- Limited phone support – harder to reach a human agent
- Not ideal for high-risk industries (e.g., cannabis, firearms)
- No universal pricing – quote required for most policies
- Some users report slow claims resolution in complex cases
- Not suitable for large or enterprise-level businesses
Quick Overview
Founded in 2016 and based in Palo Alto, NEXT Insurance is a digital-first insurer serving over 500,000 small businesses across more than 1,300 professions. The company uses AI and machine learning to streamline underwriting, making it one of the most efficient options for small business insurance. NEXT has been recognized by Forbes on both the Fintech 50 and Best Startup Employers lists.
Company Snapshot
In simple words, NEXT Insurance gives out insurance policies to deserving businesses (auto and liability among others). It uses an AI tool to process applications in just 10 minutes. So, you can get 24/7 access to Certificates of Insurance (CIs) and claims support. Many major companies, such as Intuit, are using these services to serve their customers. It had like 420k customers in 2022 but the number crossed 500k in 2023.
Contact Information
There’s limited information regarding how to get in touch with NEXT Insurance. This is what we have gathered by scouring their website for details:
- Website: www.nextinsurance.com
- LinkedIn: https://www.linkedin.com/company/7805032/
- X: https://twitter.com/nextinsurance1
- Facebook: https://www.facebook.com/NextInsuranceUSA/
- Instagram: https://www.instagram.com/nextinsurance
- Address: Next Insurance, Inc. 975 California Ave, Palo Alto, CA 94304
You can talk to their AI assistant as well. If you want to get in touch with NEXT Insurance, do keep in mind that they’re open on weekdays only from 8 AM to 5 PM CT. Also, their website provides information regarding their services in both English and Spanish.
Reviews & Ratings
NEXT Insurance is a highly rated company known for its comprehensive insurance plans for small businesses. It has achieved high ratings for its exceptional services.
- BBB gives it 4.05 out of 5 stars based on 800+ reviews
- Nerdwallet gives it 4.5 out of 5 stars
- TrustPilot gives it 4.6 out of 5 stars based on 760+ reviews
Most customer reviews highlight NEXT Insurance’s speed, affordability, and intuitive online experience. However, some users express frustration over the lack of live customer support and difficulty reaching a human agent. This trade-off is common among digital-first insurers like NEXT and competitors such as Thimble.
Types of Business Insurance Provided
NEXT Insurance covers various businesses nationwide. As mentioned before, over 1,300 professionals can use their services to get insured against hassles & mishaps. NEXT’s fair services let you take smart risks with business expansion. Whether you’re a business owner just starting their journey or running with a team of 20, NEXT has your back. So, NEXT will offer you these different insurance types:
- Business Insurance
- General Liability
- Workers’ Compensation
- Commercial Property
- Commercial Auto
- Errors and Omissions
- Product Liability
- Liquor Liability
- Tools & Equipment
- Business Owner’s Policy (BOP)
Industries Served
NEXT Insurance is famous for providing ample coverage to various businesses in the US. NEXT does offer a wide range of services to different professions. They have recently launched a standalone service for consultants. This professional liability service tailored to consultants is a testament to the comprehensive nature of their services. Also, NEXT serves these industries:
- Beauty
- Cleaning
- Construction
- Therapy
- Retail
- Real Estate
- Education
- Fitness
- Entertainment
Therefore, NEXT will serve different professionals ranging from carpenters & yoga teachers to Amazon sellers & roofing contractors. In Texas, Florida, and California, business owners can avail of their services, getting insured without hassle.
Eligibility Criteria
We don’t have accurate information regarding the eligibility criteria of NEXT Insurance. It is bound to be the same as Thimble’s eligibility criteria. So, the size of your business, type, and insurance type will come into play here. Moreover, you should submit accurate information to the insurance provider for the sake of maintaining your eligibility.
Cost & Prices
NEXT Insurance doesn’t list detailed pricing online, as premiums vary based on industry, location, business size, and coverage type. However, general liability policies reportedly start at $19/month, with many businesses paying around $50/month. While pricing is competitive, actual rates may differ based on risk factors and optional add-ons..
They do claim on their website that their prices for general liability insurance start at $19 per month. So, you understand that NEXT is affordable when it comes to business insurance!
Also, keep in mind that your insurance payment can be expensive based on your location. It is also important to note that the stuff covered by this policy and whether this policy is issued or renewed also have a role in deciding how much you’ll pay for your NEXT insurance.
Don’t forget that this pricing list depends on the type of your business and other factors.
FAQs – NEXT Insurance (2025)
What types of insurance does NEXT offer?
NEXT provides a wide range of policies including General Liability, Professional Liability (Errors & Omissions), Commercial Auto, Workers’ Compensation, Tools & Equipment, Commercial Property, Liquor Liability, and more. They also offer bundled Business Owner’s Policies (BOPs) for streamlined protection.
Who is NEXT Insurance best suited for?
NEXT is ideal for self-employed professionals, freelancers, sole proprietors, and small business owners—especially those who prefer a digital-first experience. If you’re in industries like cleaning, construction, beauty, fitness, consulting, or retail, NEXT likely has a tailored plan for you.
What professions or industries does NEXT not cover?
While NEXT covers over 1,300 types of businesses, it may not serve high-risk industries such as aviation, adult entertainment, firearms, cannabis, or large-scale manufacturing. Eligibility also varies by state.
How quickly can I get insured with NEXT?
In most cases, you can receive a quote, purchase coverage, and download your Certificate of Insurance (COI) within 10–15 minutes. The entire process is online and powered by AI for faster underwriting.
How do I file a claim with NEXT?
Claims can be filed online through your account dashboard. You’ll be asked to provide details about the incident and upload any supporting documentation. A claims advisor will then follow up—usually within 1–2 business days.
How long does it take to process a claim?
Claim resolution times vary depending on the complexity of the case, but many customers report resolutions within a few business days for straightforward claims. Larger or more complex cases may take longer.
Does NEXT Insurance have a mobile app?
Yes. NEXT offers a mobile app available for both iOS and Android devices. Through the app, users can manage their policies, download COIs, file claims, and track claim status.
Can I cancel my NEXT policy at any time?
Yes, you can cancel your policy at any time through your online account. If you cancel before the end of your billing cycle, you may be eligible for a prorated refund, depending on the state and policy terms.
Does NEXT offer discounts for bundling policies?
Yes. NEXT offers a 10% discount when you bundle two or more policies, such as General Liability + Commercial Auto, or General Liability + Workers’ Comp.
How is NEXT Insurance different from traditional insurers?
NEXT operates entirely online and uses artificial intelligence to underwrite and manage policies. This allows them to offer competitive pricing, instant COIs, and fast approvals, while traditional insurers typically require agent interactions and paperwork.
Is NEXT Insurance available in all 50 states?
As of 2025, NEXT operates in all 50 U.S. states and Washington, D.C., though availability of certain policies may vary by state. Some coverage types may be restricted or unavailable in select jurisdictions.
How does NEXT determine pricing?
Your premium is calculated based on factors like your profession, business size, number of employees, location, annual revenue, and coverage type. NEXT uses AI-driven risk modeling to generate quotes quickly.
Can I speak to a live agent if I need help?
While most services are automated, NEXT does offer live support during business hours (Monday–Friday, 8 AM to 5 PM CT). However, many customers report difficulty reaching a human agent quickly, so support may be best suited for digital communication.
Does NEXT provide Certificates of Insurance (COIs)?
Yes. After purchasing a policy, you can instantly download your COI via your online account. You can also generate custom COIs tailored to specific clients or projects.
Can I change my coverage later?
Yes, you can log in to your account at any time to adjust your coverage, add endorsements, or update policy limits. Changes may affect your premium.
Is NEXT Insurance backed by a reliable underwriter?
Yes. NEXT Insurance policies are underwritten by major insurance partners including Munich Re and other A-rated carriers, ensuring financial stability and credibility.
Final Verdict: Is NEXT Insurance Right for You?
If you’re a small business owner looking for fast, affordable coverage without the hassle of in-person paperwork, NEXT Insurance is worth considering. With flexible policies, competitive pricing, and a user-friendly platform, it’s a solid choice for tech-savvy entrepreneurs. However, if live support and traditional customer service are must-haves for you, be aware of reported limitations in reaching human agents.
Get a free quote from NEXT Insurance here: Request a quote →
Brandi is a financial writer and entrepreneur with decades of expertise covering U.S. business and financial topics. Her work has been featured on Consumer Affairs, ASBN Small Business Network, Koho and many other top financial publications.
