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⚠ Oxford Gold Group has ceased operations and is under FBI investigation
Oxford Gold Group stopped fulfilling orders in 2024, its Beverly Hills office was found abandoned, and the FBI opened an investigation into alleged fraud after customers reported retirement funds that never became metal. Its old website now serves gambling affiliate pages and has no connection to a precious metals business. Do not send this company money, and treat any outreach using its name as a likely scam. If you are a former customer, the steps I recommend are below.
I have reviewed precious metals dealers for more than two decades, and Oxford Gold Group is one of the hardest updates I have had to write. When I first profiled the firm back in 2021 it looked like a fairly standard Beverly Hills gold IRA shop: founded in 2018, slick marketing, clean complaint record at the time. What followed is a case study in why I keep telling readers that a quiet BBB page is a snapshot, not a guarantee. This page is no longer a product review. It is a record of what happened, what former customers can do, and how to pick a dealer that actually delivers metal.
What happened to Oxford Gold Group
Through 2023 and early 2024, customers began reporting that metals they had paid for, in many cases through gold IRA rollovers, never arrived at the depository. In July 2024, ABC7 in Los Angeles reported that the company’s Wilshire Boulevard office had been abandoned and that the Better Business Bureau had revoked Oxford’s accreditation amid a wave of roughly 95 complaints. One customer in that report had moved $200,000 out of his 401(k) and later received notices that no physical gold had ever reached the depository. In August 2024, ABC7 reported that the FBI had opened an investigation into the company for allegedly defrauding investors. Calls and emails to the company, including to its CEO, went unanswered.
A timeline of the collapse as I have been able to verify it:
- 2018: Oxford Gold Group founded in Beverly Hills by former employees of other gold IRA marketers
- 2021 to 2022: Heavy advertising; clean complaint record; the firm appears on many affiliate “best gold IRA” lists
- 2023 to early 2024: Delivery complaints accumulate; BBB complaints climb toward 95 and accreditation is revoked
- July 2024: ABC7 finds the office abandoned; customers publicly allege undelivered metals and unreturned funds
- August 2024: FBI investigation reported
- 2025 to 2026: No resumption of business. The oxfordgoldgroup.com domain now hosts unrelated gambling affiliate content, a common fate for lapsed domains and a sign the original operation is gone
Sources worth reading in full: ABC7’s original report on customer losses and the abandoned office and its follow-up on the federal investigation. The company’s BBB profile documents the revoked accreditation.
If you have money or metals stuck with Oxford Gold Group
I am not a lawyer, and recovering funds from a collapsed dealer is slow, but these are the steps I would take in order:
- Confirm what actually exists. Contact your IRA custodian (the trust company on your statements, not Oxford) and the depository directly, and ask for a holdings statement. Metal that reached the depository in your name is still yours, regardless of what happened to the dealer.
- File with the FBI. Submit a complaint at ic3.gov referencing Oxford Gold Group. The existing investigation means your report joins an active file.
- File with regulators. The CFTC (cftc.gov/complaint) and the California Attorney General both take precious metals fraud complaints. If you bought from another state, add your own state attorney general.
- Document everything now. Wire confirmations, order invoices, emails and call logs. Recovery actions and any eventual restitution process will ask for them.
- Move the account. If your self-directed IRA is intact at the custodian, you can appoint a new dealer for future transactions or roll the account to a different custodian. Nothing obliges you to keep any link to the defunct dealer.
What Oxford Gold Group was
For the historical record, since thousands of people still search for the company every month: Oxford Gold Group was a precious metals dealer headquartered in Beverly Hills, California, founded in 2018. It marketed gold and silver IRAs, promoted itself through paid placements and review sites, and offered the usual dealer lineup of bullion coins and bars plus higher-margin premium coins. On paper it used mainstream self-directed IRA custodians and depositories, which is exactly why some customers still recovered metal that had genuinely been delivered, while those whose purchases were never fulfilled were left chasing the dealer itself.
The lesson I keep repeating in my gold IRA company rankings: the dealer is only one leg of the stool. Your custodian and your depository are separate companies, and confirming metal at the depository, in writing, shortly after every purchase is the single best protection against this failure mode.
Reviews, ratings and complaints: then and now
My original 2021 review noted zero BBB complaints in the prior three years. That aged badly, and it is why I now weight complaint velocity and fulfillment evidence far more heavily than static grades:
- ★★★★★ 2021: BBB A rating, accredited, no complaints on file
- ★☆☆☆☆ 2024: accreditation revoked, roughly 95 complaints, fraud allegations in local and national press
- 2026: no functioning business to rate; the brand’s web domain serves unrelated betting content
Where I would look instead
If you came to this page researching a gold IRA, the capacity Oxford claimed to offer still exists at firms that actually deliver. My current rankings and the reasoning behind them are in the best gold IRA companies guide, and for straight bullion purchases outside an IRA I keep a separate list of the best gold investment companies. Noble Gold Investments has been my top-rated IRA specialist for years, in large part because it emphasizes standard bullion over the premium coin markups that funded so much of the bad behavior in this industry; my full Noble Gold review covers fees and minimums. If you want a larger, heavily reviewed operation to compare against, my Goldco review breaks down the other major player’s offer. Priority Gold has also been earning consistently strong marks for patient, low-pressure service; my Priority Gold review has its current ratings and fees.
Get Noble Gold’s Free Gold IRA Kit →
Oxford Gold Group: frequently asked questions
Is Oxford Gold Group still in business?
No. The company stopped fulfilling orders in 2024, its Beverly Hills office was found abandoned, and there has been no sign of resumed operations since. Its former website now hosts unrelated gambling affiliate content.
Is Oxford Gold Group under investigation?
Yes. ABC7 Los Angeles reported in August 2024 that the FBI opened an investigation into Oxford Gold Group over allegations it defrauded investors whose retirement savings were supposed to be converted into physical gold.
Did Oxford Gold Group customers lose money?
Customers have publicly reported paying for metals that never reached the depository, including one reported case of a $200,000 retirement rollover. The BBB revoked the company’s accreditation after roughly 95 complaints. Customers whose metal had already been delivered to a depository in their name still own that metal.
What should former Oxford Gold Group customers do?
Confirm your holdings directly with your IRA custodian and depository, file a complaint at ic3.gov and with the CFTC and your state attorney general, keep all purchase records, and move your self-directed IRA business to a functioning dealer and custodian.
What are the best alternatives to Oxford Gold Group?
For gold IRAs I currently rank Noble Gold Investments first, with Goldco the most heavily reviewed large alternative. For non-IRA bullion purchases, established high-volume dealers with published buyback pricing are the safer route.
Sarah Bauder is a financial writer with over a decade of experience at numerous online publications, writing about alternative investments, retirement, US politics, world economy and more.
