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Money Metals Exchange was founded in Eagle, Idaho in 2010 by Stefan Gleason, a former publishing executive who spent years focused on financial privacy, sound money, and asset protection advocacy. In fifteen years, the company has grown into one of the largest online bullion dealers in the United States, recognized by major financial media, offering six metals across an extensive catalog, and operating its own purpose-built depository in Idaho.
The company’s review record is genuinely split. The BBB gives it an A+, however, Trustpilot tells a different story — 2.7 stars, with complaints concentrated around the precious metals loan program, customer service delays, and order processing issues. Both data points are real, and both deserve attention before committing to this platform.
This review examines the full picture: what Money Metals Exchange does well, where the specific complaint patterns point, what the loan program risk profile looks like, and whether the overall platform makes sense for your situation.
If you are still early in your research, you may also want to read our guides to precious metals investing, Gold IRA rollover pros and cons, and where Gold IRA metals should be stored, so you can judge Money Metals Exchange in the right context.
First, Get Noble Gold’s Free 2026 Guide
Before evaluating any precious metals company, understand how Gold IRAs are structured and what custodian and storage fees look like. Noble Gold’s free guide covers the rollover process, fee comparison framework, and the questions to ask any dealer before committing retirement funds.
Quick Company Snapshot
| Company | Money Metals Exchange |
| Phone | (800) 800-1865 |
| Address | PO Box 2599, Eagle, ID 83616 |
| inquiry@moneymetals.com | |
| Website | www.moneymetals.com |
| Founded | 2010 |
| President / Founder | Stefan Gleason |
| Owners | Stefan Gleason, Clint Siegner, Mike Gleason |
| BBB | A+ |
| Trustpilot | 2.7 stars |
| Additional Custodians | Dakota Depository, Delaware Depository, IDS, Loomis, CNT Depository |
| In-house Storage | Money Metals Depository — Eagle, Idaho |
| Depository Insurance | Lloyd’s of London and W.R. Berkley Corporation — up to $800 million |
| Storage Fees | ~$96/year minimum; 0.39% for accounts over $1 million (confirm current rates) |
| Metals Offered | Gold, silver, platinum, palladium, rhodium, copper |
| Payment Surcharges | 4% on PayPal; 2% on cryptocurrency; none on wire/check/e-check |
| Shipping | U.S. only |
| Loan Program | Money Metals Capital Group — loans up to 75% of stored metals value |
From Publishing to Precious Metals: The Stefan Gleason Story
Prior to joining Money Metals Exchange, Stefan Gleason served as the president of a nationwide newsletter publishing firm specializing in financial privacy, civil liberties, and asset protection. This experience has had an impact on the nature of Money Metals Exchange, as evidenced by the emphasis on maintaining assets out of the banking system, the extensive education material offered at the website, and the clear distinction made by the in-house depository of being “totally independent and removed from any bank, Wall Street, and Washington, DC.”
Stefan Gleason has appeared in the media through Fox News, Fox Business, CNN, and CNBC, in addition to contributing articles for Newsweek, the Wall Street Journal, TheStreet, and Mining.com. In addition, Clint Siegner and Mike Gleason, who is Stefan’s brother, are both identified as co-owners of the firm at its BBB page, creating a team of founders instead of a sole proprietorship business.
Money Metals Exchange constructed its depository in Eagle, Idaho, opting to design the facility on its own, instead of contracting the construction to a third party. Specifically, the building features armored steel and reinforced concrete, while utilizing UL Class 3 vaults and operating under 24-hour surveillance. Furthermore, the second floor of the building houses the office of the county sheriff’s department.
My Quick Verdict
A good fit if: you want a broad six-metal catalog, an in-house depository with strong security credentials, a competitively priced buyback program, and the option to hold physical metals outside the U.S. banking system.
A weaker fit if: the Trustpilot complaints about customer service and delays concern you, you want transparent published IRA fees, or you are considering the collateral loan program — which has generated the most serious complaint patterns.
My take: Money Metals Exchange has built a genuinely impressive infrastructure — six metals, an in-house depository, $800 million in insurance coverage, and broad custodian flexibility. The Trustpilot score and complaint concentration around the loan program are real signals that require attention before committing, particularly for investors considering borrowing against stored holdings.
A Wide Catalog
Money Metals Exchange carries gold, silver, platinum, palladium, rhodium, and copper. The catalog includes IRA-eligible bullion, rounds, fractional products, pre-1933 gold, jewelry, and specialty items including silver building blocks and vault bricks of 99.99% pure metal.
IRA-Eligible Gold
- Gold American Eagle
- Gold American Buffalo
- Gold Canadian Maple Leaf
- Gold Australian Kangaroo
- Gold Austrian Philharmonic
- Gold bars from recognized refiners
IRA-Eligible Silver
- Silver American Eagle
- Silver Canadian Maple Leaf
- Silver Austrian Philharmonic
- Silver Australian Kangaroo
- Silver bars in multiple weights
IRA-Eligible Platinum
- Platinum Canadian Maple Leaf
- Platinum American Eagle
- Platinum Britannia
- Platinum Australian Kangaroo
IRA-Eligible Palladium
- Palladium Canadian Maple Leaf
- Palladium American Eagle
Additional Non-IRA Products
- Rhodium: One of very few dealers in to carry rhodium products.
- Copper: Bars, rounds, and specialty items.
- Pre-1933 gold: Historic U.S. gold for direct ownership; not IRA-eligible.
- Vault bricks: 99.99% pure gold and silver in brick form, stored at the Money Metals Depository.
- Rounds and collectibles: Including silver building blocks and specialty designs.
To learn more about how precious metals fit in a portfolio, read our articles on the role of commodities in portfolio allocation, inflation risk, and inflation hedges.
Where Money Metals Exchange Genuinely Stands Out
👍 Comprehensive selection of metals
Six types of metals, including rhodium and copper, vault bricks, pre-1933 gold coins, rounds, fractionals, and specialty offerings. Investors seeking to gain exposure to the widest possible variety of precious and semi-precious metals with one vendor have more options with this dealer than any other evaluated in our review series.
👍 Own secure depository backed by $800 million of insurance coverage
A purpose-built, custom-designed vault facility with UL Class 3 safety vaults, 24-hour video monitoring, segregation of client assets, and insurance of up to $800 million provided by Lloyd’s of London and W.R. Berkley Corporation, is truly an impressive piece of infrastructure to build. Very few dealers in this business have taken the step of constructing a proprietary depository.
👍 Ability to track holdings at the Money Metals Depository via the web portal
Those storing their metals at the Money Metals Depository are able to monitor their holdings online in real-time. A practical perk that removes the opacity often associated with third party storage.
👍 Six depository locations, including the proprietary facility in Idaho
The ability to store metals at six different facilities, including five third-party institutions in addition to the Money Metals Depository, is an attractive feature for many investors. Investors wanting to store their metals away from the proprietary facility have credible alternative options available.
👍 Competitive buyback services
Several reviewers have mentioned that Money Metals Exchange’s sell-back process was easy and competitively priced. The sell-to-us service is easily accessible from the website and does not require clients to have their metals deposited with Money Metals to start a transaction.
Where the Record Shows Real Concerns
👎 Low Trustpilot score of 2.7 needs further research
An average score of 2.7 stars on Trustpilot is quite low. Complaints made by customers revolve primarily around poor customer service responsiveness, order delays, and the loan program. Investors looking to learn about concerns surrounding Money Metals need to review the latest Trustpilot reviews directly.
👎 Most consistent complaint pattern in Trustpilot reviews about the collateral lending program
The collateral loan program has created several consistent complaint themes centered around evaluation procedures and the logistics of insured shipping. Those who do not expect to borrow against their metals can likely afford to give this issue lesser priority during due diligence. On the other hand, the loan program is a critical part of the due diligence process for those intending to take advantage of it.
👎 Custodian and storage fees for IRA are not listed on the website
Storage and custodial costs for money metals deposit account IRA products are not disclosed on the Money Metals Exchange website. Third-party sources estimate IRA storage costs start at roughly $96 a year and grows at 0.39% for accounts valued over $1 million. Investors need to request and verify the latest fee schedule from Money Metals Exchange and its custodian, New Direction Trust Company.
👎 4% charge on PayPal transactions
Those using PayPal to make purchases pay a 4% surcharge while 2% will be charged for cryptocurrency payments. Wire transfers, paper check, and electronic checks avoid these extra costs. Investors planning on using PayPal or cryptocurrency to finance their first purchase need to factor in these additional expenses in calculating the first-year cost.
👎 Not offering live chat support and 24/7 phone support
Several reviewers have complained that customer support is not 24/7 and there is no chat service offered. Investors expecting quick access to customer representatives should keep this consideration in mind, especially compared to the competition.
How Money Metals Exchange Compares to the Field
Money Metals Exchange’s most distinctive features — the in-house depository, the six-metal catalog, and the collateral lending program — set it apart from most dealers. For comparison:
- Noble Gold Investments — our #1 rated company for 2026; strong rollover support; clean review record
- Augusta Precious Metals — premium positioning; exceptional education; spotless review record
- CMI Gold & Silver — published IRA fees; non-commission brokers; no review controversies
- Silver Gold Bull — closest e-commerce peer; live pricing; Brink’s storage; better Trustpilot standing
- GoldSilver — published storage fees; similar six-vault flexibility; Mike Maloney educational brand
The Questions to Settle Before You Commit
- What is the full custodian fee schedule from New Direction Trust Company at my account value, and what are the depository storage fees for the facility I want to use?
- What payment method am I planning to use, and does it carry a surcharge? If so, what is the effective additional cost on my initial purchase?
- What is the dealer spread on the specific IRA-eligible products I want, and can I get that in writing before locking in a price?
- If I am considering the loan program at any point: what are the exact appraisal terms, what is the guaranteed loan-to-value floor, and what are the full shipping costs in both directions if I choose to cancel?
- What are the buyback terms for the specific products I am purchasing, and how does the sell-to-us process work for IRA-held metals?
Final Verdict
Money Metals Exchange has built a more comprehensive precious metals infrastructure than most dealers in our review series. A proprietary depository with $800 million in insurance, six metals across a broad catalog, six depository options, and a buyback program with a positive reputation for standard transactions — these are real strengths that reflect fifteen years of deliberate investment in the business.
The Trustpilot score and the loan program complaint pattern are equally real. Investors whose engagement would be limited to standard bullion purchases or IRA metal acquisition face a different risk profile than those considering the collateral lending program. The former group will likely find the review record’s positive dimensions more relevant; the latter group should treat the complaint narratives as serious due diligence material.
Where it lands: Money Metals Exchange belongs on the comparison list for investors who value catalog breadth and in-house depository infrastructure. Get the full IRA fee breakdown in writing, confirm payment surcharges upfront, avoid the loan program without very thorough due diligence, and compare the all-in cost against at least two competitors before moving any retirement funds.
Before You Decide, Compare With Our #1 Rated Company
Money Metals Exchange has genuine strengths in catalog breadth and depository infrastructure. Noble Gold Investments is our top-rated company for 2026 — with a cleaner review record and a free guide that covers how to compare any Gold IRA company before committing retirement funds.
- Phone : (800) 800-1865
- URL :
- Global Rating
- Good
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Money Metals Exchange was founded in 2010 and is located in Eagle, Idaho. This precious metals investment company has an immense catalog of precious metals items. Silver, palladium, platinum, and gold coins and bars are available, in addition to copper and rhodium for investors. Custodial services are provided by New Direction Trust Company. Apropos of storage options, clients can choose to store their precious metals in the Money Metals Exchange depository. Moreover, other partnered storage facilities include Dakota Depository, Delaware Depository, International Depository Services Group, Loomis International, or CNT Depository. Despite offering its clients an extensive selection of products, several items in the catalog are “Out of Stock” at this time.
Mohammed Saqib is a finance professional and CFA Level II Candidate with a Master of Finance from Wilfrid Laurier University. He specializes in financial content covering equities, alternative assets, precious metals, and capital markets.
